Loveland Pulse

Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.


Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years with construction beginning in late 2019.

This page provides you with the most current information available. Stay up to speed on this project and register to receive email updates.




Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.


Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years with construction beginning in late 2019.

This page provides you with the most current information available. Stay up to speed on this project and register to receive email updates.




If you have questions about broadband, please ask them below! A member of the Pulse team will post a response to your question as soon as possible. Please note - any questions submitted here will be public. You can also submit questions to Pulse@cityofloveland.org for any specific questions about your location. 

Q&A

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  • When it comes time to install the service at individual residences and businesses, will the installation include running interior fiber cable to the desired location in the building or just to the outer edge of the structure?

    goku3989 asked 25 days ago

    Thanks for your question! Pulse installation to homes and businesses will include a two-phase process. The first involves running 100% fiber-optic cable from the nearest network access point to a home or business, and the second is routing cable and equipment to the desired location within the building. In most cases, we expect our team will be able to work with customers to place equipment in the preferred location in the home or business at no additional charge. However, we are aware that there will be some “tough to reach” or “out-of-the-ordinary” installations that may require additional scoping, and potentially an additional fee depending on the complexity and human-hours required to be successful.  When package and installation information is published, we will more clearly define what is considered a standard installation vs. an exceptional installation type.

    We appreciate your excitement about Pulse. If you haven’t already, feel free to complete the Early Interest Form at LovelandPulse.com to get service alerts for when we are coming to your area. You will find a button on the homepage. Hope that helps!

  • Any decisions yet on where residential broadband installations will begin (and when)?

    kjsmith123 asked 20 days ago

    Thanks for your question! The first step with construction is building out the core network across the entire city over the next 3-4 years. We anticipate that we will be able to announce service details and sign-up our first customers in the first half of 2020. We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. We do have an Early Interest Form on the website and encourage you to sign up for that so we can contact you directly when service is coming to your area. You can find that here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. Hope that helps and thanks for your interest. 

  • Will there be a contract period for service with an early disconnect penalty or will it be a month to month commitment? Also what, if any, connection/install fee will be charged? Thank you.

    tobyhorton asked 20 days ago

    Hi Toby - We haven't finalized service details yet, but expect to make those announcements in the first half of 2020. We have an Early Interest Form and encourage you to fill it out so we can contact you directly once service details are available and when we can install service in your area. You can find that here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5

    Thank you for your question and your interest in Pulse!

  • I understand this is a broadband initiative between Fort Collins, Loveland, and Estes Park. I was wondering where the Network Operations Center will be located. Will you be hiring local residents or outsourcing?

    jxstev4 asked about 1 month ago

    Hello - thank you for your question. Pulse is actually a local broadband initiative that is owned and operated by the City of Loveland specifically for all Loveland residents and businesses. Fort Collins and Estes Park also own and operate their own broadband utilities - Fort Collins Connexion and Estes Park’s Trailblazer Broadband. We don't yet have details available for the Network Operations Center. As Pulse gets up-and-running, we will continue to build out our team. We recommend watching the Pulse website LovelandPulse.com or keep an eye out on our social media for available positions and information as it becomes available. Thanks for your interest in Pulse!

  • How far up the canyon going to put broadband? I have Loveland Power and I live in Drake! Will you bring it up here because we sure could use it! Centurylink DSL is full and no longer provides us with new service!

    Kimholtz18 asked 2 months ago

    Hi Kim - Thank you for your message and excitement for our fiber service. If you get Loveland Power, then you are within our electric service area. This area is part of our Phase Two proposal for the project. We are starting with Loveland City limits.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

    We hope that helps and let us know what other questions you might have.

  • Do you have a map showing the planned installation timetable?

    fjeff3@gmail.com asked 3 months ago

    Thanks for your question. We are not publicly releasing construction or service rollout maps, but we will be notifying residents directly before construction comes to your neighborhood. We are doing everything we can to provide you with proactive, direct communication through this process.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

    Please continue to stay connected to us through our communication channels and let us know any other questions you may have.

  • The Big Thompson Canyon, and other areas served by Loveland power and light include some number of seasonal customers. Are you planning, or would it be possible to have a seasonal rate structure? ... for example, $x for high bandwidth for consumer defined months, and $y for little or no bandwidth for months when the property is not occupied.

    JeDI asked 4 months ago

    Thank you for your question. Plans and pricing options are still in the works and will be announced once we start subscribing customers. We anticipate that timing will be in Q1 2020. We are considering specific needs of our community, such as seasonal service, during this process. Pulse will offer affordable gigabit internet service with no data caps or service throttling, no hidden installation costs and no hidden fees.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

  • I cannot locate a field in which to request Broadband availability updates. Please direct me to that link. Thanks, Mark Anderson

    Manderson asked 4 months ago

    Thanks for the question. It looks like you have already registered your email address to receive Pulse-related emails by signing up to ask us a question. Thanks! If you have any friends or family looking to register for updates, have them go to lovelandpulse.com and in the top right-hand corner they should click on the word 'register'. That will take them through the process of registering as well. 

    We also just launched our early interest form. This will make sure we are able to reach individuals directly who are interested in learning more about Pulse services once they are available. You can find the form here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5

    Let us know if you have any questions!

  • I currently subscribe to CenturyLink & use their modem. I connect to my devices through the house wiring which is more secure than turning on the WiFi. Will I have this option with Pulse or will I have to connect with WiFi?

    Cook asked 4 months ago

    Thanks for the question, Cook! For all subscribers, we will be building the 100% fiber-optic cable straight to your house so that you can connect directly to your service for fast, reliable internet. Pulse customers will have the option to lease hardware from us or use your own hardware. Our ONT device (which is our device that works like a modem) comes with several Ethernet ports. If your home is prewired with Ethernet, you can plug right in. If your house is wired for coax, you will need a coax converter. Once service is available and installation begins, we will be able to help with more specific information and troubleshooting to get you up-and-running. 

    We also just launched our early interest form. This will make sure we are able to reach individuals directly who are interested in learning more about Pulse services once they are available. You can find the form here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5   

    Let us know if we can answer any other questions.

  • How much is it going to cost?

    Pinky318 asked 4 months ago

    Thank you for your question. Pricing will be announced once we start subscribing customers. We anticipate that timing will be in Q1 2020. Pulse offers affordable gigabit internet service with no data caps or service throttling, no hidden installation costs and no hidden fees. Several different packages will be available based on speed needs, including lower speed options.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

    We hope that helps and let us know what other questions you might have.

  • It would be great if Loveland could extend the fiber service to areas close to the city limits. Loveland has annexed adjacent to and beyond our neighborhood so we are close to being surrounded, we use Loveland sewer but not electricity (wish we did).

    garyqkb asked 4 months ago

    Hi Gary - Thank you for your message and excitement for our fiber service. We are starting with the City limits of Loveland, but phase two of our fiber network proposal includes the Big Thompson Canyon and other areas within the electric service area. Stay connected to the project communication channels for any service area updates. We appreciate your interest.

  • How do we get information on the opportunity to bid on the construction of this project?

    Carl Chosa asked 5 months ago

    Hi Carl,

    Thanks for your interest in Loveland’s broadband project. Any City RFPs will be posted on Rocky Mountain Bid Net. Registration is free and available for all vendors. To learn

  • I keep seeing comments stating that it was illegal for the City to take out bonds for broadband per the City Charter and TABOR. Can someone please clarify this for the rest of us?

    AdamD asked 5 months ago

    Thanks for your question! We are happy to answer this. The quick answer is the City of Loveland has complied with all laws and legal requirements for the bonds issued in support of its broadband service. As an enterprise, Pulse is not subject to TABOR (set forth in Article X, Section 20, of the Colorado Constitution) or the TABOR requirement to have voter approval of indebtedness.

    But we also wanted to be sure to follow up with the details. It’s a bit lengthy but if you are up for some light reading, hopefully, we can clarify a few things. :)

    THE DETAILS

    WHAT IS TABOR?

    You have likely heard of the Taxpayers Bill of Rights or TABOR, a part of Colorado’s Constitution that mainly deals with voter approval for taxes or government-issued debt. TABOR carved out a specific exception for “a government-owned business authorized to issue its own revenue bonds and receiving under 10% of annual revenue in grants from all Colorado state and local governments combined…”. These government-owned businesses are known as an enterprise.

    GENERAL FUNDS VS. ENTERPRISE FUNDS – What is Pulse?

    There are different fund categories within the City – enterprise funds and general funds. Each fund is like a different bank account that is used for different things. Enterprise funds are categorized separately from all other accounts and used differently than general funds. Enterprise funds are self-supported through utility rates and user fees. People who use the service pay the enterprise for that service and the revenue goes back into the enterprise for operations. Loveland enterprise funds are currently used for water, wastewater, stormwater, power, solid waste, golf, and communications (broadband.)

    General fund money comes from sales tax, use tax, property tax, fees, fines, permits, licenses, internal transfers, and intergovernmental revenue and funds the majority of City services. City enterprises are not supported by general fund money. Some examples of Loveland departments and facilities supported by general funds include the library, parks, the Chilson, recreation sites, streets, police and many others.

    WAS A VOTE REQUIRED FOR THE ELECTRIC AND COMMUNICATIONS ENTERPRISE?

    The bonds for Pulse were issued and secured by the City’s Electric and Communications Enterprise. The City’s Electric Enterprise has been around for many years but in February of 2018, City Council amended the scope of the enterprise (City adopted Ordinance No. 6185) to include communications services, creating what we today call the Electric and Communications Enterprise. This amendment did not require a change to the City Charter (which would have required a vote of the people) as the City has and is authorized, under Section 13-1 of the City Charter, to exercise “all the authority and powers provided by the Colorado Constitution and statutes and other applicable law.” This provision specifically authorizes the City to issue bonds for the Electric and Communications Enterprise as a City utility enterprise. Ordinance No. 6185 further defines that this includes, without limitation, the power “to issue revenue bonds in the manner in which City revenue bonds may be issued, without voter approval in advance; to pledge any revenues derived or to be derived from the functions, services, benefits, or facilities of the Electric and Communications Activities of the City or any other available funds of the enterprise to the payment of such revenue bonds and to pay such revenue bonds therefrom.”

    This is where Loveland was different from some of our neighboring communities. For example, the City of Fort Collins’ City Charter is written differently and did not have the same authorities that Loveland does. Hence, they were required to adopt a ballot measure in November of 2015 that added telecom activity to their City Charter. 

    As is the case with all enterprises throughout Colorado, the Electric and Communications Enterprise is government-owned and operated. With regard to the Pulse bonds, the enterprise is legally authorized to issue bonds for Pulse in accordance with the Taxpayer’s Bill of Rights or “TABOR”, City Ordinance No. 6185, and City of Loveland Charter Section 13-1.

    OUR PROMISE TO YOU - TRANSPARENCY

    While an enterprise operates like a business by exchanging services for fees, it is still government-owned and operated. Although Colorado law exempts enterprises from TABOR, the enterprise still needs to be transparent in how it was established and how it intends to operate. Ordinance No. 6185 does this by clearly stating the function of the enterprise and how it will be organized. It states that “the City Council shall serve as the governing body of the Electric and Communications Enterprise, and the officers of the City Council and of the City shall serve as the governing body of the enterprise.” It establishes the unique role and function within the city to provide electric light and power and communications services within the city and service territory. And it establishes that the enterprise can hold meetings concurrently with City Council meetings to conduct necessary business.

    We know this can be a complicated issue, but we appreciate you taking the time to ask the question. Our goal is transparency and continued communication to our community and future Pulse customers. Please don't hesitate to reach out with additional questions and our team will get back to you.


  • Hi, Will the ONT(Optical Network Terminal) offer ethernet or coax output?

    SE asked 5 months ago

    Hi SE - Thanks for reaching out. The ONT comes with several Ethernet ports, however you will need a coax converter. Once service is available and installation begins, we will be able to help with more specific information and trouble-shooting to get you up-and-running. Let us know if we can answer any other questions. Thanks!

  • I've heard that Loveland is patterning the Pulse service after Longmont's successful NextLight internet service. If that's the case will residents be offered a slightly better rate if they sign up within a certain amount of time after the service is first offered to them? Also, will pricing be fixed or we will be subject to increases like we have to suffer at the hands of Comcast?

    markblakey asked 5 months ago

    Thank you for your question! As we have been designing our own fiber-optic network and service, we have been in close contact with NextLight as well as other successful projects across the U.S. to learn from the best. It has been an exciting journey! We will be offering several different packages based on speed needs and will adjust rates periodically to remain competitive in the market and meet operational/financial needs and will announce any promotional offers when they are available. Pulse will provide affordable gigabit internet service with no data caps or service throttling, no hidden installation costs and no hidden fees. We echo your excitement for details and are working on them. Pricing will be announced once we start subscribing customers. Stay connected through our social media channels and the website as those are great ways to be the first to be updated when this is available. Thank you for your interest!

  • Seems the plan is to run the fiber optic cable down the streets and dig trenches up to houses ... yikes! How many trees are you going to kill? We have telephone poles in our back yard ... why not run the fiber optic cable on those poles and then attached to the houses via the electric entries or whatever. I said I'd do the Pulse thing, but, if you're going to dig up my front yard then I'm having second thoughts ...

    Pasta-Bender asked 6 months ago

    Thank you for your question and comments. The Pulse 100% fiber-optic network, in most cases, will follow the Loveland Water and Power electric system. Most of the fiber-optic system will be buried, with a small amount of overhead, mostly in areas where the City has overhead electric service currently.  An underground network has several advantages over overhead, such as better reliability because they do not see interference or damage from weather or animals, (you would be surprised by the damage our bushy-tailed squirrel friends can cause!) and underground networks are also preferred aesthetically by communities (we all love our Rocky Mountain views). We recognize that this is a major construction project and thank you in advance for your patience and understanding. We are working on using low impact construction techniques and taking extra precautions to minimize disruption to impacted property.  Note that drop connections will only be installed to residents who subscribe to the service. It's a short-term inconvenience for long-term payback - for our community and individual subscribers. Please don't hesitate to reach out with additional questions and our team will get back to you. 

  • Trenching every street in Loveland and connecting to a subscriber's house sounds extremely expensive and time consuming (and disruptive). Too bad we can't use Comcast's infrastructure (for a fee).

    tuttrk asked 6 months ago

    Thank you for your question. Pulse will be the city's first and only 100% fiber-optic network that will run to every home and business in the city. No comparable network infrastructure from other providers exists across Loveland to provide this technology to the same area. During the feasibility study of the project, we looked into public-private partnerships including partnerships with current carriers. The analysis revealed that a public-private partnership model would have put us at more risk than if we built out and operated our own network. Part of our promise to customers is reliability, speed and accessibility. Owning and operating our own network allows us to have full control of our service so that we can fulfill this promise to our customers and offer no network throttling, bandwidth or speed caps, etc. As a city service, we do have the advantage of being able to add the fiber-optic network to already established underground network infrastructure for power across the city which will minimize disruption and cost from construction. This is the largest project the city has undertaken and we are working diligently to ensure that impacts to residents, businesses and the community is minimal. 

  • I saw in the Reporter Herald that one of main points of Pulse was to benefit students in the school district; however many students live outside city limits. The city of Plano, TX, addressed this issue by making the boundaries of their fiber optic system to be the school district boundaries rather than city limits. Any thoughts about this? I don’t want to have to move from country to city life.

    Katie asked 6 months ago

    Thank you for your question. Providing fast, reliable and affordable internet service to our youth and our schools is a priority. Currently, the service area includes customers inside City limits. Phase two of our proposal includes the Big Thompson Canyon and other areas within the electric service area. As service rolls out across the city over the next 3-4 years, we will continue to look at opportunities.

  • This is quite exciting for Loveland. After reading the Q&A I still have a few questions. Our current internet provider includes email. Will email be included with the Pulse? Will WiFi be available through the Pulse. Thanks much

    Trish Will asked 6 months ago

    Thanks for your question! At this time email service is not included. For in-home WiFi, Pulse customers will have the option to lease hardware from us or use your own hardware.

  • Could you provide the build-out maps and associated dates/timelines?

    amz2plez asked 6 months ago

    We have not yet determined where construction will begin as service depends on a variety of factors. Full network buildout will take 3-4 years to bring broadband to every home and business in the city. We anticipate connecting our first customer in the first quarter of 2020. We will notify neighborhoods directly when service will be available in their area. As we are still in the early phases of implementation, we will know more in the coming months.

  • Has the construction begun of the network? And if it has, is this is done by contractors could we have their info so we can call them if any issues with the construction happen? I moved from Kansas to Colorado and we had google fiber and it was a lot easier to call the contractors when a damaged occurred in our area. I am very happy that loveland will be a gig city. And last question were is the first areas that will be able to order service?

    Dan asked 7 months ago

    Thank you for your question - and thanks for sharing your excitement for Loveland's new fiber-optic network, Pulse. Construction is tentatively scheduled to begin later this year with the first customer anticipated for Q1 2020. We will be hosting a construction kickoff and community celebration event later this summer where we will have more details and an opportunity to meet some of our team. While we are finalizing construction details, we are working on a thorough communications plan in collaboration with our construction partners and contractors to make resident communication as seamless as possible. We also plan to keep residents informed through direct communication about timelines for construction as well as service. If you haven't already, we encourage you to register to this site so we can email you updates. 

  • How does a Colorado resident buy Loveland Broadband bonds? Can this be done without a broker? Thank you.

    Joyce asked 7 months ago

    Hi Joyce - Thank you for your message. We sent out information on April 3 with the bond rating and information on bond sales. The City of Loveland and the City's Electric and Communications Enterprise do not directly sell bonds to the public; however, bonds were available for purchase through brokers who are underwriting the securities. Sales are now closed, but here is a link to the bond sheet with the information provided. 

    https://www.letstalkloveland.org/2642/documents/4402

    We recommend registering for the site to be added to the notification list for future updates on this project. Please let us know if you have any further questions.

  • I would like to be added to email notifications on the broadband project in Loveland. Thanks Jennifer

    Jen asked 8 months ago

    Hi Jennifer - Thank you for reaching out to us. Our email notifications are tied to registration on this site. Go to the cityofloveland.org/broadband site and in the top righthand corner, you will see a link to sign up. Once that is complete, you will be automatically added to the email notifications. Let us know if we can provide any additional information. 

  • I'm really excited about this option! How do I know when it is available in my area? Is there somewhere I can sign up to be alerted? I'm excited to get rid of Comcast and will look into the city broadband as soon as it's available.

    M asked 9 months ago

    Great question! Since full network buildout will take 3-4 years to bring broadband to every home and business in the city, we will be notifying customers directly when service is available in their area.

    As we are in the early phases of implementation, registering right here on our website is the best way to receive updates. Additional information will be shared once available.


  • Dear Sir/Mame, I'm re-wiring my house for electric. I'm about to do low voltage wiring next. What is needed for this new service, should I install a jbox outside and conduit inside to a distribution panel? Will a fiber to Ethernet modem need to be purchased?Will the fiber be run into the home 20-30 feet if needed. Or will power need to be available in a jbox on the outside of my home. Thanks

    Ryguy asked 9 months ago

    Thanks for your question. Loveland broadband customers will have the option to lease hardware from us or use your own hardware, so you will just need an outlet. There is nothing specific that you need to do during your rewiring. As we are still in the implementation phase, we have not finalized any decisions regarding how fiber will be brought into the home, but our goal is to keep it simple for our customers. If you haven't yet, we encourage you to register for the website to be added to our email list for updates. 

  • Will the end user have a unified bill with utilities or will it be two separate bills?

    Alejandro Mesa asked 10 months ago

    Hello, and thanks for your question! Loveland’s broadband services will be billed separately from other City services. There are several reasons we have decided to keep them separate but our primary goal is transparency. The current City of Loveland utility bill can include a wide variety of services such as water, wastewater, electric, stormwater, trash, and even services such as mosquito control. Since city residents can choose to subscribe to the broadband service, we want to make sure those subscribers can see the specific details of the broadband bill separate from what they pay through other city services.

  • It looks like the map shows coverage in the Big Thompson Canyon. Is this the plan and how many years out might that take?

    Brian V asked 10 months ago

    Hello and thank you for your question!
    Loveland electric customers in the Big Thompson are also included in the Loveland broadband service area. City staff estimates a 3-4 year build-out to bring broadband to every home and business in the broadband service area. In order to meet that timeline, construction will be occurring in multiple locations at once with priority given based on a variety of different factors including proximity to existing infrastructure, and ease of installation. Loveland city limits will be first, then other areas within the electrical service area. Services will be available incrementally as it's installed to provide services at the earliest possible date. We will  notify neighborhoods when service will be available in their area. As we are still in the early phases of implementation, we will know more in the coming months.

  • Is there an approximation for pricing and speeds as of yet?

    KevLar asked 11 months ago

    Thank you for your question. We do have preliminary pricing and speeds outlined in our business plan. You can view that here. Once service becomes available to subscribers, actual pricing will be announced.