Loveland Pulse

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This page has been archived. Please visit LovelandPulse.com for details on Pulse service. 

Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.

Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years with construction beginning in late 2019.

This page provides you with the most current information available. Stay up to speed on this project and register to receive email updates.

<p style="">Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.</p><p style="">Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years. Construction on the core and distribution networks began in November 2019.</p><p style="">This page is a resource for construction updates. </p><p style=""><br></p><p style=""><br></p>









Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.

Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years with construction beginning in late 2019.

This page provides you with the most current information available. Stay up to speed on this project and register to receive email updates.

<p style="">Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.</p><p style="">Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years. Construction on the core and distribution networks began in November 2019.</p><p style="">This page is a resource for construction updates. </p><p style=""><br></p><p style=""><br></p>









CLOSED: This discussion has concluded.

If you have questions about Loveland Pulse, please email Pulse@cityofloveland.org or call 970-962-2010.

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    is this free internet within the city

    jokerpoker asked 11 months ago

    Thanks for your question. Pulse is not free internet for the city, but it is community-owned internet service that will be available to every home and business within the City over the next 3-4 years. 

    The City strives to be an ideal location for ALL people to live, work, and play. As a community-owned and non-profit service, we exist to serve our customers. We believe that high-speed, reliable internet service should be available to everyone in Loveland – today and into the future. We offer choice, competitive prices, high speeds and will provide the same excellent customer service for broadband that you have come to know and expect from Loveland Water and Power. 

    If you are interested in signing up for service updates, you can fill out our Early Interest Form at http://bit.ly/PulseEarlyInterest to know when service will be available in your area. We plan to announce service and package details in the first half of 2020. We hope that information helps.

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    Do you have a time estimate for when services will roll out for each neighborhood? Currently I am using an antenna for TV since I think Comcast charges to much for their monopoly. But having said that I am considering signing up for a 2 year commitment with them since I am getting frustrated trying to get local stations. I already have WiFi services thru them. Will Pulse include TV services or is it just going to be internet services. I would be interested in your TV service if you become a provider.

    Steve asked 6 months ago

    Hi Steve - Thanks for reaching out. We are glad you are excited for Pulse service but are also sorry to hear about your current frustration. Hopefully, you can make the best decision for your home at the current time with the information we have available. We will be offering high-speed internet and phone service and are currently evaluating TV service. Service details will be announced soon and service rollout will begin later this year. We are not disclosing a service map for rollout, but if you fill out our Early Interest Form (LovelandPulse.com/EarlyInterest) you will receive an email directly when service is available in your neighborhood. We look forward to keeping you updated on our progress and hope to work with you in the future. Let us know if you have any other questions we could help with.

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    I would be interested in understanding the plan to get the fiber to each home. I had understood that the conduits being pulled now would provide for the fiber to the nearest power boxes and then the fiber would be run through existing electric conduits to each neighborhood and then to the home. Is this accurate or could you provide a layman version of how this is going to work, especially the proverbial "last mile", and how it will get from the street to the home, including how much of the street will have to be dug up to make the connection? Thanks!

    Tim Bunger asked 6 months ago

    Hi Tim - Happy to answer your questions. Our network has three parts: the core network, distribution network, and customer connections. The fiber installation happening now (and over the next 3-4 years) is for the core and distribution networks. The core network and telecommunications huts are what connect the City to telecommunications hubs across the U.S. The distribution network is installed across the city and with the ability to connect to every customer. Customer connections are the last piece, connecting homes or businesses to the rest of the network. They are only installed when a customer subscribes to service. Most of the street construction for customer connections is also happening over the next 3-4 years, but there will be some minimal street construction needed to lay fiber to some locations that subscribe. Fiber vaults will be located in neighborhoods and fiber will need to be pulled from these vaults to homes to activate service. Throughout the process, construction crews will be as minimally invasive as possible. Following construction work, they will restore landscaping and clean up after themselves when finished. We hope that answers your question. Feel free to check out our construction FAQs for more details: https://www.letstalkloveland.org/4552/widgets/14281/documents/9119/download

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    If there is a large open area (green belt) in our back yards, will you be using that easement? Comcast already has equipment in my back yard.

    Chris asked 6 months ago

    Hi Chris - Thank you for your email. For the most part, our construction is happening in right of ways and front lots. If for some reason, we need to access that area, the team will let you know. We also have some other FAQs outlined at LovelandPulse.com/PulseInProgress in case that helps. Thanks for your question and let us know if we can help with anything else. 

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    Are you looking for beta testers? I am retired from GE where I spent most of my time developing software and solving network problems. Of course, I guess I would have to have Pulse in my neighborhood first...

    bk32 asked 6 months ago

    Thank you for reaching out - and for your interest in Pulse.  We currently have the necessary number of Bata participants and are no longer accepting volunteers.

    If you haven’t already we encourage you to fill out our Early Interest Form online at
    LovelandPulse.com/EarlyInterest.  Doing so will help us notify you directly when services are available in your neighborhood.

    Thanks again for reaching out and we look forward to providing you Pulse services in the near future!

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    With comcast, I need a box to unscramble the signal before connecting to the TV. Will the pulse signal need a box or can it connect directly to the TV

    Lucy asked 6 months ago

    Hi Lucy - Thank you for reaching out. Pulse will be offering high-speed internet and phone service. We are still evaluating if we will offer TV services. We will share more information once it's available. 

    To receive updates and learn when Pulse services are available in your neighborhood, sign-up at LovelandPulse.com/EarlyInterest. 

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    Do you have a build out map? I'm curious about different parts of the city and expected roll out times to those areas.

    eric asked 8 months ago

    Thank you for your interest in Pulse! We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. We do have an Early Interest Form on the website and encourage you to sign up for that so we can contact you directly when service is coming to your area. Find it here: LovelandPulse.com/EarlyInterest. We will announce service details and sign-up our first customers in the first half of 2020. We hope that information is helpful and thanks again for reaching out. 

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    Can you please show a map of the proposed area/timelines? For instance, the City GIS team can easily put together an interactive map that would illustrate, by area, the month/year of projected construction and implementation. The average citizen really doesn't care about groundbreaking on the building site, they want to know that the project is slated to reach their neighborhood in July 2021.

    lasvegaspaul asked 8 months ago

    Thank you for your interest in Pulse! We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. Instead, we have other, proactive communication measures in place to ensure that residents have appropriate notice. For construction, all residents will receive an informational letter in the mail prior to construction, then a door hanger will be placed on their door several days before work begins. Once we are done, we will issue a final door hanger. For service updates, residents can fill out our Early Interest Form on the website (LovelandPulse.com/EarlyInterest) which will allow us to contact residents directly once service is coming to their area. Let us know if you have any questions and thanks again for reaching out.

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    I currently use fiber to the home via Century Link. If there is a very localized power outage, the network would stay up (the ONT that Century Link uses is powered by an uninterruptible power supply with a battery). Will the PULSE network be able to continue running during a power outage? Of course my own internal equipment would need to run on battery to make use of it, but it would be nice to know if PULSE infrastructure will also have battery backup.

    fortnotes asked 8 months ago

    Thank you for your interest in Pulse! The short answer is yes, we will have localized power/battery reserve options. We will be announcing service offering specifics in the next three to four months and will be able to give you more details at that time. We know you are excited to make the right plans for your family and we appreciate your patience as we finalize some details to prepare for service. Thanks again.

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    the installation has begun in my area, but everything is on one side of the street. How does the cable get across to my house when the time comes ?

    John Norton asked 8 months ago

    Thank you for your interest in Pulse! During construction, crews will boar under the street, bringing fiber to the opposite side depending on the location. When it is time to connect homes or businesses to the rest of the network, our installation partner, On Trac, will install fiber to the premise (FTTP) to connect residential and business customers to the network as they sign up for services. 

    Getting the entire city up and running on Pulse will take 3-4 years and service availability may not follow the same construction path that is happening now. 

    If you are interested in receiving a notification as soon as service is available in your area, please fill out our Early Interest Form at LovelandPulse.com/EarlyInterest. Thank you!