Loveland Pulse

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Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.

Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years with construction beginning in late 2019.

This page provides you with the most current information available. Stay up to speed on this project and register to receive email updates.

<p style="">Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.</p><p style="">Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years. Construction on the core and distribution networks began in November 2019.</p><p style="">This page is a resource for construction updates. </p><p style=""><br></p><p style=""><br></p>









Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.

Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years with construction beginning in late 2019.

This page provides you with the most current information available. Stay up to speed on this project and register to receive email updates.

<p style="">Pulse is a trusted local utility connecting the Loveland community by offering affordable, reliable and fast internet and voice service through a 100% fiber-optic network. Established in 2018, the community-owned utility was built on a promise of local service, transparency in rates and speeds, and a promise of responsiveness second to none.</p><p style="">Pulse will be available to all residents and businesses within the city of Loveland over the next three to four years. Construction on the core and distribution networks began in November 2019.</p><p style="">This page is a resource for construction updates. </p><p style=""><br></p><p style=""><br></p>









If you have questions about broadband, please ask them below! A member of the Pulse team will post a response to your question as soon as possible. Please note - any questions submitted here will be public. You can also submit questions to Pulse@cityofloveland.org for any specific questions about your location. 

Q&A

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    is this free internet within the city

    jokerpoker asked 6 months ago

    Thanks for your question. Pulse is not free internet for the city, but it is community-owned internet service that will be available to every home and business within the City over the next 3-4 years. 

    The City strives to be an ideal location for ALL people to live, work, and play. As a community-owned and non-profit service, we exist to serve our customers. We believe that high-speed, reliable internet service should be available to everyone in Loveland – today and into the future. We offer choice, competitive prices, high speeds and will provide the same excellent customer service for broadband that you have come to know and expect from Loveland Water and Power. 

    If you are interested in signing up for service updates, you can fill out our Early Interest Form at http://bit.ly/PulseEarlyInterest to know when service will be available in your area. We plan to announce service and package details in the first half of 2020. We hope that information helps.

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    Do you have a time estimate for when services will roll out for each neighborhood? Currently I am using an antenna for TV since I think Comcast charges to much for their monopoly. But having said that I am considering signing up for a 2 year commitment with them since I am getting frustrated trying to get local stations. I already have WiFi services thru them. Will Pulse include TV services or is it just going to be internet services. I would be interested in your TV service if you become a provider.

    Steve asked 21 days ago

    Hi Steve - Thanks for reaching out. We are glad you are excited for Pulse service but are also sorry to hear about your current frustration. Hopefully, you can make the best decision for your home at the current time with the information we have available. We will be offering high-speed internet and phone service and are currently evaluating TV service. Service details will be announced soon and service rollout will begin later this year. We are not disclosing a service map for rollout, but if you fill out our Early Interest Form (LovelandPulse.com/EarlyInterest) you will receive an email directly when service is available in your neighborhood. We look forward to keeping you updated on our progress and hope to work with you in the future. Let us know if you have any other questions we could help with.

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    I would be interested in understanding the plan to get the fiber to each home. I had understood that the conduits being pulled now would provide for the fiber to the nearest power boxes and then the fiber would be run through existing electric conduits to each neighborhood and then to the home. Is this accurate or could you provide a layman version of how this is going to work, especially the proverbial "last mile", and how it will get from the street to the home, including how much of the street will have to be dug up to make the connection? Thanks!

    Tim Bunger asked 20 days ago

    Hi Tim - Happy to answer your questions. Our network has three parts: the core network, distribution network, and customer connections. The fiber installation happening now (and over the next 3-4 years) is for the core and distribution networks. The core network and telecommunications huts are what connect the City to telecommunications hubs across the U.S. The distribution network is installed across the city and with the ability to connect to every customer. Customer connections are the last piece, connecting homes or businesses to the rest of the network. They are only installed when a customer subscribes to service. Most of the street construction for customer connections is also happening over the next 3-4 years, but there will be some minimal street construction needed to lay fiber to some locations that subscribe. Fiber vaults will be located in neighborhoods and fiber will need to be pulled from these vaults to homes to activate service. Throughout the process, construction crews will be as minimally invasive as possible. Following construction work, they will restore landscaping and clean up after themselves when finished. We hope that answers your question. Feel free to check out our construction FAQs for more details: https://www.letstalkloveland.org/4552/widgets/14281/documents/9119/download

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    If there is a large open area (green belt) in our back yards, will you be using that easement? Comcast already has equipment in my back yard.

    Chris asked 27 days ago

    Hi Chris - Thank you for your email. For the most part, our construction is happening in right of ways and front lots. If for some reason, we need to access that area, the team will let you know. We also have some other FAQs outlined at LovelandPulse.com/PulseInProgress in case that helps. Thanks for your question and let us know if we can help with anything else. 

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    Are you looking for beta testers? I am retired from GE where I spent most of my time developing software and solving network problems. Of course, I guess I would have to have Pulse in my neighborhood first...

    bk32 asked 28 days ago

    Thank you for reaching out - and for your interest in Pulse.  We currently have the necessary number of Bata participants and are no longer accepting volunteers.

    If you haven’t already we encourage you to fill out our Early Interest Form online at
    LovelandPulse.com/EarlyInterest.  Doing so will help us notify you directly when services are available in your neighborhood.

    Thanks again for reaching out and we look forward to providing you Pulse services in the near future!

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    With comcast, I need a box to unscramble the signal before connecting to the TV. Will the pulse signal need a box or can it connect directly to the TV

    Lucy asked about 1 month ago

    Hi Lucy - Thank you for reaching out. Pulse will be offering high-speed internet and phone service. We are still evaluating if we will offer TV services. We will share more information once it's available. 

    To receive updates and learn when Pulse services are available in your neighborhood, sign-up at LovelandPulse.com/EarlyInterest. 

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    Do you have a build out map? I'm curious about different parts of the city and expected roll out times to those areas.

    eric asked 3 months ago

    Thank you for your interest in Pulse! We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. We do have an Early Interest Form on the website and encourage you to sign up for that so we can contact you directly when service is coming to your area. Find it here: LovelandPulse.com/EarlyInterest. We will announce service details and sign-up our first customers in the first half of 2020. We hope that information is helpful and thanks again for reaching out. 

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    Can you please show a map of the proposed area/timelines? For instance, the City GIS team can easily put together an interactive map that would illustrate, by area, the month/year of projected construction and implementation. The average citizen really doesn't care about groundbreaking on the building site, they want to know that the project is slated to reach their neighborhood in July 2021.

    lasvegaspaul asked 3 months ago

    Thank you for your interest in Pulse! We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. Instead, we have other, proactive communication measures in place to ensure that residents have appropriate notice. For construction, all residents will receive an informational letter in the mail prior to construction, then a door hanger will be placed on their door several days before work begins. Once we are done, we will issue a final door hanger. For service updates, residents can fill out our Early Interest Form on the website (LovelandPulse.com/EarlyInterest) which will allow us to contact residents directly once service is coming to their area. Let us know if you have any questions and thanks again for reaching out.

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    I currently use fiber to the home via Century Link. If there is a very localized power outage, the network would stay up (the ONT that Century Link uses is powered by an uninterruptible power supply with a battery). Will the PULSE network be able to continue running during a power outage? Of course my own internal equipment would need to run on battery to make use of it, but it would be nice to know if PULSE infrastructure will also have battery backup.

    fortnotes asked 3 months ago

    Thank you for your interest in Pulse! The short answer is yes, we will have localized power/battery reserve options. We will be announcing service offering specifics in the next three to four months and will be able to give you more details at that time. We know you are excited to make the right plans for your family and we appreciate your patience as we finalize some details to prepare for service. Thanks again.

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    the installation has begun in my area, but everything is on one side of the street. How does the cable get across to my house when the time comes ?

    John Norton asked 3 months ago

    Thank you for your interest in Pulse! During construction, crews will boar under the street, bringing fiber to the opposite side depending on the location. When it is time to connect homes or businesses to the rest of the network, our installation partner, On Trac, will install fiber to the premise (FTTP) to connect residential and business customers to the network as they sign up for services. 

    Getting the entire city up and running on Pulse will take 3-4 years and service availability may not follow the same construction path that is happening now. 

    If you are interested in receiving a notification as soon as service is available in your area, please fill out our Early Interest Form at LovelandPulse.com/EarlyInterest. Thank you!

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    I have a contract with Comcast. I spend half the year in Florida. Comcast let me put my account on a vacation hold on a greatly reduced rate. If I switch to Pulse, will you allow me to do something similar?

    KShea 49 asked 3 months ago

    Thank you for your interest in Pulse! Details about our service offerings will be announced in the next three to four months and we will be able to give you more details at that time. We know you are excited to make the right plans for your family and we appreciate your patience as we finalize some details to prepare for service. Thanks again.

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    How do you sign up for the broadband? What area's are going to be able to get it in the first part of 2020?

    ccasmith asked 3 months ago

    Thank you for your interest in Pulse! We will announce service details and sign-up our first customers in the first half of 2020. We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. We do have an Early Interest Form on the website and encourage you to sign up for that so we can contact you directly when service is coming to your area. Find it here: LovelandPulse.com/EarlyInterest. We hope that information is helpful and thanks again for reaching out. 

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    Do you know what models of modems will be compatible with Pulse?

    Devin asked 5 months ago

    Hi Devin - Thanks for the question and your interest in Pulse! Pulse customers will have the option to lease hardware from us or use your own hardware. We will have an ONT device (which is our device that works like a modem) that comes with several Ethernet ports. If your home is prewired with Ethernet, you can plug right in. If your house is wired for coax, you will need a coax converter. Once service is available and installation begins, we will be able to help with more specific information and troubleshooting to get you up-and-running.

    We expect to announce service details in the first half of 2020. Full rollout to the entire city will take 3 to 4 years. We encourage you to fill out our Early Interest Form at LovelandPulse.com/EarlyInterest so you can be notified as soon as service comes to your area.

    Let us know if we can answer any other questions and thanks again!

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    What is the speed of the internet being offered?

    Sarah N asked 5 months ago

    Hi Sarah - Thanks for your question and interest in Pulse, Loveland's 100% fiber-optic internet provider! We will announce service offering details in the first half of 2020 so stay tuned for more specific information. We will offer gigabit speeds as well as some lower speed options to meet the needs of the community. It will take us 3 to 4 years to rollout service to everyone in the city, so we encourage you to sign up through our Early Interest Form at LovelandPulse.com/EarlyInterest to receive notifications when service becomes available in your area. Hope that helps and let us know what other information we can help with.

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    Has it been determined if the IP addresses of residential customers will be static? Given the width of the connection could there be an option for a static IP if it was not to be used for commercial reasons?

    mmckeen asked 6 months ago

    Thanks for your question. We are working to finalize service details and expect to make those announcements in the first half of 2020. If you are interested in being contacted directly when service is available in your area, we recommend filling out our Early Interest Form so we have your information.  You can find that here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. Thank you for your question and your interest in Pulse!

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    When it comes time to install the service at individual residences and businesses, will the installation include running interior fiber cable to the desired location in the building or just to the outer edge of the structure?

    goku3989 asked 7 months ago

    Thanks for your question! Pulse installation to homes and businesses will include a two-phase process. The first involves running 100% fiber-optic cable from the nearest network access point to a home or business, and the second is routing cable and equipment to the desired location within the building. In most cases, we expect our team will be able to work with customers to place equipment in the preferred location in the home or business at no additional charge. However, we are aware that there will be some “tough to reach” or “out-of-the-ordinary” installations that may require additional scoping, and potentially an additional fee depending on the complexity and human-hours required to be successful.  When package and installation information is published, we will more clearly define what is considered a standard installation vs. an exceptional installation type.

    We appreciate your excitement about Pulse. If you haven’t already, feel free to complete the Early Interest Form at LovelandPulse.com to get service alerts for when we are coming to your area. You will find a button on the homepage. Hope that helps!

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    Any decisions yet on where residential broadband installations will begin (and when)?

    kjsmith123 asked 6 months ago

    Thanks for your question! The first step with construction is building out the core network across the entire city over the next 3-4 years. We anticipate that we will be able to announce service details and sign-up our first customers in the first half of 2020. We will not be releasing maps or timelines regarding construction or service availability. That would release proprietary information that could be misused by competitors. We do have an Early Interest Form on the website and encourage you to sign up for that so we can contact you directly when service is coming to your area. You can find that here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. Hope that helps and thanks for your interest. 

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    Will there be a contract period for service with an early disconnect penalty or will it be a month to month commitment? Also what, if any, connection/install fee will be charged? Thank you.

    tobyhorton asked 6 months ago

    Hi Toby - We haven't finalized service details yet, but expect to make those announcements in the first half of 2020. We have an Early Interest Form and encourage you to fill it out so we can contact you directly once service details are available and when we can install service in your area. You can find that here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5

    Thank you for your question and your interest in Pulse!

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    I understand this is a broadband initiative between Fort Collins, Loveland, and Estes Park. I was wondering where the Network Operations Center will be located. Will you be hiring local residents or outsourcing?

    jxstev4 asked 7 months ago

    Hello - thank you for your question. Pulse is actually a local broadband initiative that is owned and operated by the City of Loveland specifically for all Loveland residents and businesses. Fort Collins and Estes Park also own and operate their own broadband utilities - Fort Collins Connexion and Estes Park’s Trailblazer Broadband. We don't yet have details available for the Network Operations Center. As Pulse gets up-and-running, we will continue to build out our team. We recommend watching the Pulse website LovelandPulse.com or keep an eye out on our social media for available positions and information as it becomes available. Thanks for your interest in Pulse!

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    How far up the canyon going to put broadband? I have Loveland Power and I live in Drake! Will you bring it up here because we sure could use it! Centurylink DSL is full and no longer provides us with new service!

    Kimholtz18 asked 8 months ago

    Hi Kim - Thank you for your message and excitement for our fiber service. If you get Loveland Power, then you are within our electric service area. This area is part of our Phase Two proposal for the project. We are starting with Loveland City limits.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

    We hope that helps and let us know what other questions you might have.

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    Do you have a map showing the planned installation timetable?

    fjeff3@gmail.com asked 9 months ago

    Thanks for your question. We are not publicly releasing construction or service rollout maps, but we will be notifying residents directly before construction comes to your neighborhood. We are doing everything we can to provide you with proactive, direct communication through this process.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

    Please continue to stay connected to us through our communication channels and let us know any other questions you may have.

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    The Big Thompson Canyon, and other areas served by Loveland power and light include some number of seasonal customers. Are you planning, or would it be possible to have a seasonal rate structure? ... for example, $x for high bandwidth for consumer defined months, and $y for little or no bandwidth for months when the property is not occupied.

    JeDI asked 10 months ago

    Thank you for your question. Plans and pricing options are still in the works and will be announced once we start subscribing customers. We anticipate that timing will be in Q1 2020. We are considering specific needs of our community, such as seasonal service, during this process. Pulse will offer affordable gigabit internet service with no data caps or service throttling, no hidden installation costs and no hidden fees.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

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    I cannot locate a field in which to request Broadband availability updates. Please direct me to that link. Thanks, Mark Anderson

    Manderson asked 10 months ago

    Thanks for the question. It looks like you have already registered your email address to receive Pulse-related emails by signing up to ask us a question. Thanks! If you have any friends or family looking to register for updates, have them go to lovelandpulse.com and in the top right-hand corner they should click on the word 'register'. That will take them through the process of registering as well. 

    We also just launched our early interest form. This will make sure we are able to reach individuals directly who are interested in learning more about Pulse services once they are available. You can find the form here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5

    Let us know if you have any questions!

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    I currently subscribe to CenturyLink & use their modem. I connect to my devices through the house wiring which is more secure than turning on the WiFi. Will I have this option with Pulse or will I have to connect with WiFi?

    Cook asked 10 months ago

    Thanks for the question, Cook! For all subscribers, we will be building the 100% fiber-optic cable straight to your house so that you can connect directly to your service for fast, reliable internet. Pulse customers will have the option to lease hardware from us or use your own hardware. Our ONT device (which is our device that works like a modem) comes with several Ethernet ports. If your home is prewired with Ethernet, you can plug right in. If your house is wired for coax, you will need a coax converter. Once service is available and installation begins, we will be able to help with more specific information and troubleshooting to get you up-and-running. 

    We also just launched our early interest form. This will make sure we are able to reach individuals directly who are interested in learning more about Pulse services once they are available. You can find the form here: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5   

    Let us know if we can answer any other questions.

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    How much is it going to cost?

    Pinky318 asked 10 months ago

    Thank you for your question. Pricing will be announced once we start subscribing customers. We anticipate that timing will be in Q1 2020. Pulse offers affordable gigabit internet service with no data caps or service throttling, no hidden installation costs and no hidden fees. Several different packages will be available based on speed needs, including lower speed options.

    If you are interested in learning more about Pulse services once they are available, let us know by filling out this form: https://survey123.arcgis.com/share/4f7056a3941745c3b2daca6c90b209e5. When we are ready to turn service on in your area, we will contact you directly with additional pricing and information.

    We hope that helps and let us know what other questions you might have.

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    It would be great if Loveland could extend the fiber service to areas close to the city limits. Loveland has annexed adjacent to and beyond our neighborhood so we are close to being surrounded, we use Loveland sewer but not electricity (wish we did).

    garyqkb asked 10 months ago

    Hi Gary - Thank you for your message and excitement for our fiber service. We are starting with the City limits of Loveland, but phase two of our fiber network proposal includes the Big Thompson Canyon and other areas within the electric service area. Stay connected to the project communication channels for any service area updates. We appreciate your interest.

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    How do we get information on the opportunity to bid on the construction of this project?

    Carl Chosa asked 10 months ago

    Hi Carl,

    Thanks for your interest in Loveland’s broadband project. Any City RFPs will be posted on Rocky Mountain Bid Net. Registration is free and available for all vendors. To learn

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    I keep seeing comments stating that it was illegal for the City to take out bonds for broadband per the City Charter and TABOR. Can someone please clarify this for the rest of us?

    AdamD asked 10 months ago

    Thanks for your question! We are happy to answer this. The quick answer is the City of Loveland has complied with all laws and legal requirements for the bonds issued in support of its broadband service. As an enterprise, Pulse is not subject to TABOR (set forth in Article X, Section 20, of the Colorado Constitution) or the TABOR requirement to have voter approval of indebtedness.

    But we also wanted to be sure to follow up with the details. It’s a bit lengthy but if you are up for some light reading, hopefully, we can clarify a few things. :)

    THE DETAILS

    WHAT IS TABOR?

    You have likely heard of the Taxpayers Bill of Rights or TABOR, a part of Colorado’s Constitution that mainly deals with voter approval for taxes or government-issued debt. TABOR carved out a specific exception for “a government-owned business authorized to issue its own revenue bonds and receiving under 10% of annual revenue in grants from all Colorado state and local governments combined…”. These government-owned businesses are known as an enterprise.

    GENERAL FUNDS VS. ENTERPRISE FUNDS – What is Pulse?

    There are different fund categories within the City – enterprise funds and general funds. Each fund is like a different bank account that is used for different things. Enterprise funds are categorized separately from all other accounts and used differently than general funds. Enterprise funds are self-supported through utility rates and user fees. People who use the service pay the enterprise for that service and the revenue goes back into the enterprise for operations. Loveland enterprise funds are currently used for water, wastewater, stormwater, power, solid waste, golf, and communications (broadband.)

    General fund money comes from sales tax, use tax, property tax, fees, fines, permits, licenses, internal transfers, and intergovernmental revenue and funds the majority of City services. City enterprises are not supported by general fund money. Some examples of Loveland departments and facilities supported by general funds include the library, parks, the Chilson, recreation sites, streets, police and many others.

    WAS A VOTE REQUIRED FOR THE ELECTRIC AND COMMUNICATIONS ENTERPRISE?

    The bonds for Pulse were issued and secured by the City’s Electric and Communications Enterprise. The City’s Electric Enterprise has been around for many years but in February of 2018, City Council amended the scope of the enterprise (City adopted Ordinance No. 6185) to include communications services, creating what we today call the Electric and Communications Enterprise. This amendment did not require a change to the City Charter (which would have required a vote of the people) as the City has and is authorized, under Section 13-1 of the City Charter, to exercise “all the authority and powers provided by the Colorado Constitution and statutes and other applicable law.” This provision specifically authorizes the City to issue bonds for the Electric and Communications Enterprise as a City utility enterprise. Ordinance No. 6185 further defines that this includes, without limitation, the power “to issue revenue bonds in the manner in which City revenue bonds may be issued, without voter approval in advance; to pledge any revenues derived or to be derived from the functions, services, benefits, or facilities of the Electric and Communications Activities of the City or any other available funds of the enterprise to the payment of such revenue bonds and to pay such revenue bonds therefrom.”

    This is where Loveland was different from some of our neighboring communities. For example, the City of Fort Collins’ City Charter is written differently and did not have the same authorities that Loveland does. Hence, they were required to adopt a ballot measure in November of 2015 that added telecom activity to their City Charter. 

    As is the case with all enterprises throughout Colorado, the Electric and Communications Enterprise is government-owned and operated. With regard to the Pulse bonds, the enterprise is legally authorized to issue bonds for Pulse in accordance with the Taxpayer’s Bill of Rights or “TABOR”, City Ordinance No. 6185, and City of Loveland Charter Section 13-1.

    OUR PROMISE TO YOU - TRANSPARENCY

    While an enterprise operates like a business by exchanging services for fees, it is still government-owned and operated. Although Colorado law exempts enterprises from TABOR, the enterprise still needs to be transparent in how it was established and how it intends to operate. Ordinance No. 6185 does this by clearly stating the function of the enterprise and how it will be organized. It states that “the City Council shall serve as the governing body of the Electric and Communications Enterprise, and the officers of the City Council and of the City shall serve as the governing body of the enterprise.” It establishes the unique role and function within the city to provide electric light and power and communications services within the city and service territory. And it establishes that the enterprise can hold meetings concurrently with City Council meetings to conduct necessary business.

    We know this can be a complicated issue, but we appreciate you taking the time to ask the question. Our goal is transparency and continued communication to our community and future Pulse customers. Please don't hesitate to reach out with additional questions and our team will get back to you.


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    Hi, Will the ONT(Optical Network Terminal) offer ethernet or coax output?

    SE asked 10 months ago

    Hi SE - Thanks for reaching out. The ONT comes with several Ethernet ports, however you will need a coax converter. Once service is available and installation begins, we will be able to help with more specific information and trouble-shooting to get you up-and-running. Let us know if we can answer any other questions. Thanks!

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    I've heard that Loveland is patterning the Pulse service after Longmont's successful NextLight internet service. If that's the case will residents be offered a slightly better rate if they sign up within a certain amount of time after the service is first offered to them? Also, will pricing be fixed or we will be subject to increases like we have to suffer at the hands of Comcast?

    markblakey asked 11 months ago

    Thank you for your question! As we have been designing our own fiber-optic network and service, we have been in close contact with NextLight as well as other successful projects across the U.S. to learn from the best. It has been an exciting journey! We will be offering several different packages based on speed needs and will adjust rates periodically to remain competitive in the market and meet operational/financial needs and will announce any promotional offers when they are available. Pulse will provide affordable gigabit internet service with no data caps or service throttling, no hidden installation costs and no hidden fees. We echo your excitement for details and are working on them. Pricing will be announced once we start subscribing customers. Stay connected through our social media channels and the website as those are great ways to be the first to be updated when this is available. Thank you for your interest!

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    Seems the plan is to run the fiber optic cable down the streets and dig trenches up to houses ... yikes! How many trees are you going to kill? We have telephone poles in our back yard ... why not run the fiber optic cable on those poles and then attached to the houses via the electric entries or whatever. I said I'd do the Pulse thing, but, if you're going to dig up my front yard then I'm having second thoughts ...

    Pasta-Bender asked 12 months ago

    Thank you for your question and comments. The Pulse 100% fiber-optic network, in most cases, will follow the Loveland Water and Power electric system. Most of the fiber-optic system will be buried, with a small amount of overhead, mostly in areas where the City has overhead electric service currently.  An underground network has several advantages over overhead, such as better reliability because they do not see interference or damage from weather or animals, (you would be surprised by the damage our bushy-tailed squirrel friends can cause!) and underground networks are also preferred aesthetically by communities (we all love our Rocky Mountain views). We recognize that this is a major construction project and thank you in advance for your patience and understanding. We are working on using low impact construction techniques and taking extra precautions to minimize disruption to impacted property.  Note that drop connections will only be installed to residents who subscribe to the service. It's a short-term inconvenience for long-term payback - for our community and individual subscribers. Please don't hesitate to reach out with additional questions and our team will get back to you. 

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    Trenching every street in Loveland and connecting to a subscriber's house sounds extremely expensive and time consuming (and disruptive). Too bad we can't use Comcast's infrastructure (for a fee).

    tuttrk asked almost 1 year ago

    Thank you for your question. Pulse will be the city's first and only 100% fiber-optic network that will run to every home and business in the city. No comparable network infrastructure from other providers exists across Loveland to provide this technology to the same area. During the feasibility study of the project, we looked into public-private partnerships including partnerships with current carriers. The analysis revealed that a public-private partnership model would have put us at more risk than if we built out and operated our own network. Part of our promise to customers is reliability, speed and accessibility. Owning and operating our own network allows us to have full control of our service so that we can fulfill this promise to our customers and offer no network throttling, bandwidth or speed caps, etc. As a city service, we do have the advantage of being able to add the fiber-optic network to already established underground network infrastructure for power across the city which will minimize disruption and cost from construction. This is the largest project the city has undertaken and we are working diligently to ensure that impacts to residents, businesses and the community is minimal. 

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    I saw in the Reporter Herald that one of main points of Pulse was to benefit students in the school district; however many students live outside city limits. The city of Plano, TX, addressed this issue by making the boundaries of their fiber optic system to be the school district boundaries rather than city limits. Any thoughts about this? I don’t want to have to move from country to city life.

    Katie asked about 1 year ago

    Thank you for your question. Providing fast, reliable and affordable internet service to our youth and our schools is a priority. Currently, the service area includes customers inside City limits. Phase two of our proposal includes the Big Thompson Canyon and other areas within the electric service area. As service rolls out across the city over the next 3-4 years, we will continue to look at opportunities.

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    This is quite exciting for Loveland. After reading the Q&A I still have a few questions. Our current internet provider includes email. Will email be included with the Pulse? Will WiFi be available through the Pulse. Thanks much

    Trish Will asked almost 1 year ago

    Thanks for your question! At this time email service is not included. For in-home WiFi, Pulse customers will have the option to lease hardware from us or use your own hardware.

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    Could you provide the build-out maps and associated dates/timelines?

    amz2plez asked almost 1 year ago

    We have not yet determined where construction will begin as service depends on a variety of factors. Full network buildout will take 3-4 years to bring broadband to every home and business in the city. We anticipate connecting our first customer in the first quarter of 2020. We will notify neighborhoods directly when service will be available in their area. As we are still in the early phases of implementation, we will know more in the coming months.

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    Has the construction begun of the network? And if it has, is this is done by contractors could we have their info so we can call them if any issues with the construction happen? I moved from Kansas to Colorado and we had google fiber and it was a lot easier to call the contractors when a damaged occurred in our area. I am very happy that loveland will be a gig city. And last question were is the first areas that will be able to order service?

    Dan asked about 1 year ago

    Thank you for your question - and thanks for sharing your excitement for Loveland's new fiber-optic network, Pulse. Construction is tentatively scheduled to begin later this year with the first customer anticipated for Q1 2020. We will be hosting a construction kickoff and community celebration event later this summer where we will have more details and an opportunity to meet some of our team. While we are finalizing construction details, we are working on a thorough communications plan in collaboration with our construction partners and contractors to make resident communication as seamless as possible. We also plan to keep residents informed through direct communication about timelines for construction as well as service. If you haven't already, we encourage you to register to this site so we can email you updates. 

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    How does a Colorado resident buy Loveland Broadband bonds? Can this be done without a broker? Thank you.

    Joyce asked about 1 year ago

    Hi Joyce - Thank you for your message. We sent out information on April 3 with the bond rating and information on bond sales. The City of Loveland and the City's Electric and Communications Enterprise do not directly sell bonds to the public; however, bonds were available for purchase through brokers who are underwriting the securities. Sales are now closed, but here is a link to the bond sheet with the information provided. 

    https://www.letstalkloveland.org/2642/documents/4402

    We recommend registering for the site to be added to the notification list for future updates on this project. Please let us know if you have any further questions.

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    I would like to be added to email notifications on the broadband project in Loveland. Thanks Jennifer

    Jen asked about 1 year ago

    Hi Jennifer - Thank you for reaching out to us. Our email notifications are tied to registration on this site. Go to the cityofloveland.org/broadband site and in the top righthand corner, you will see a link to sign up. Once that is complete, you will be automatically added to the email notifications. Let us know if we can provide any additional information. 

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    I'm really excited about this option! How do I know when it is available in my area? Is there somewhere I can sign up to be alerted? I'm excited to get rid of Comcast and will look into the city broadband as soon as it's available.

    M asked about 1 year ago

    Great question! Since full network buildout will take 3-4 years to bring broadband to every home and business in the city, we will be notifying customers directly when service is available in their area.

    As we are in the early phases of implementation, registering right here on our website is the best way to receive updates. Additional information will be shared once available.


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    Dear Sir/Mame, I'm re-wiring my house for electric. I'm about to do low voltage wiring next. What is needed for this new service, should I install a jbox outside and conduit inside to a distribution panel? Will a fiber to Ethernet modem need to be purchased?Will the fiber be run into the home 20-30 feet if needed. Or will power need to be available in a jbox on the outside of my home. Thanks

    Ryguy asked about 1 year ago

    Thanks for your question. Loveland broadband customers will have the option to lease hardware from us or use your own hardware, so you will just need an outlet. There is nothing specific that you need to do during your rewiring. As we are still in the implementation phase, we have not finalized any decisions regarding how fiber will be brought into the home, but our goal is to keep it simple for our customers. If you haven't yet, we encourage you to register for the website to be added to our email list for updates. 

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    Will the end user have a unified bill with utilities or will it be two separate bills?

    Alejandro Mesa asked over 1 year ago

    Hello, and thanks for your question! Loveland’s broadband services will be billed separately from other City services. There are several reasons we have decided to keep them separate but our primary goal is transparency. The current City of Loveland utility bill can include a wide variety of services such as water, wastewater, electric, stormwater, trash, and even services such as mosquito control. Since city residents can choose to subscribe to the broadband service, we want to make sure those subscribers can see the specific details of the broadband bill separate from what they pay through other city services.

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    It looks like the map shows coverage in the Big Thompson Canyon. Is this the plan and how many years out might that take?

    Brian V asked over 1 year ago

    Hello and thank you for your question!
    Loveland electric customers in the Big Thompson are also included in the Loveland broadband service area. City staff estimates a 3-4 year build-out to bring broadband to every home and business in the broadband service area. In order to meet that timeline, construction will be occurring in multiple locations at once with priority given based on a variety of different factors including proximity to existing infrastructure, and ease of installation. Loveland city limits will be first, then other areas within the electrical service area. Services will be available incrementally as it's installed to provide services at the earliest possible date. We will  notify neighborhoods when service will be available in their area. As we are still in the early phases of implementation, we will know more in the coming months.

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    Is there an approximation for pricing and speeds as of yet?

    KevLar asked over 1 year ago

    Thank you for your question. We do have preliminary pricing and speeds outlined in our business plan. You can view that here. Once service becomes available to subscribers, actual pricing will be announced.