A trusted utility connecting the Loveland community. That is who we are at Pulse, and transparency is key to how we operate. Since the moment City Council approved the project in November 2018, we have been working to set Loveland up for success.
Pulse is a City of Loveland utility and, unlike most other city services, we are operating in a competitive consumer services environment with a need to maintain key proprietary information. We recognize that this is a new model for our community and know it can take some time to understand how this affects operations.
Municipal broadband continues to expand across our state and the nation, addressing the significant digital divide and access needs of our people and our communities. Community-owned broadband is essential infrastructure and each city moving forward is pursuing it differently. Here at Pulse, we exist to meet the needs of our community by bringing affordable, reliable, high-speed internet backed by great customer service to everyone. A critical part of our success is staying true to our core values and our promises to you:
To deliver on these promises, from the start, Pulse has worked to develop and provide a variety of communication and connection options, including:
Among the few details that will not be publicly released over the next three to four years are construction and service rollout maps and timelines. There are several reasons for this. In a private business environment, this is what is referred to as proprietary information that could provide a potential competitive advantage to others in the market. Pulse is no different in that regard. We recognize that it can be easy to spot our construction crews around town (we love Colorado Boring’s big beautiful yellow trucks!) but it makes good business sense to protect this proprietary information so we can be good stewards of the community’s investment in Pulse. This is a best practice learned by and shared with us by other successful municipal broadband utilities.
More importantly, releasing maps and plans would pose a safety and security issue. As an essential utility with critical infrastructure that includes physical and cybersecurity assets, our maps include infrastructure and engineering design specifics that help us plan construction work. These critical and vital details need to remain guarded to ensure the safety and welfare of our community, customers, and network.
We recognize that residents want answers and information, and have implemented several proactive ways to communicate directly about construction and service. We are mailing letters and placing door hangers at each residence and business ahead of construction in their area. Those wanting to be directly notified when service is available in their area can fill out our early interest form (LovelandPulse.com/EarlyInterest) to get on that list.
As always, be sure to connect with us on social media, check out our FAQs, and ask us your questions on our website, LovelandPulse.com, and feel free to email us at Pulse@cityofloveland.org or call 970-962-2010 with any questions, comments or concerns.
On behalf of the Pulse team, your trusted, local communications utility, we thank you for your continued confidence in our efforts and look forward to installing your Pulse service in the near future.